Booking Conditions

The following Booking Conditions (“Booking Conditions”) form the basis of your relationship with Teletext Travel Ltd of 71-75 Shelton Street, Covent Garden, London, United Kingdom, &WC2H. Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them. “We” “us” and “our” means Teletext Travel Ltd. 

Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf.  

References to “Travel Arrangement(s)” in these Booking Conditions are to the accommodation, flights, transport, activities, excursions and other services we feature on our website. References to “Supplier” means the third party supplier of the Travel Arrangements, including but not limited to accommodation providers, transfer providers, car hire companies, airlines, tour operators and attraction providers. References to “Third Party Packages” in these Booking Conditions, on our website or in our marketing material means packages organised by third party Suppliers on whose behalf we act as agent. All flight-inclusive Third Party Packages you book with us will be protected by the ATOL of the Supplier organising the package.

1. Your Contract:

When making your booking we will arrange for you to enter into a contract with the applicable Supplier of the Travel Arrangements, as specified on your confirmation invoice. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier you contract with and we advise you to read both carefully prior to booking. The Suppliers terms and conditions may limit and/or exclude the Suppliers liability to you. Please ask us for copies of these if you do not have them.

Your booking is confirmed and a contract between you and the Supplier will exist when we send you confirmation on their behalf. Please see clause 2 for further information.

As an agent we accept no responsibility for the acts or omissions of the Supplier or for the Travel Arrangements provided by the Supplier. We will accept responsibility for Travel Arrangements only if acting as a Package Organiser.

2. Booking details:

When you make a booking the first named person on the booking (the “lead passenger”) agrees that they:

a) have read these Booking Conditions and the specific terms and conditions of the relevant Supplier and has the authority to and does agree to be bound by them

b) he/she/they has consents to Teletext Travel’s use of personal data in accordance with Teletext Travel’s Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements)

c) he/she/they is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she/they and all members of the party are of the appropriate age to purchase those services

d) he/she/they accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

When a booking is made all details shown on screen at the time of booking will be advised to you. Once you have confirmed these details, we will proceed to confirm the booking with the Supplier.

Once the booking is confirmed a confirmation e-mail will be sent to you at which point a contract between you and the Supplier will exist. Where you have provided us with an e-mail address by which we can contact you (for example to send you an e-ticket), you must check your emails on a regular basis. You must ensure that the e-mail address you have provided us with is correct and does not contain any typos or other errors and you must inform us of any changes. Please check that all names, dates and timings are correct on receipt of your email and follow up documents, and advise us of any errors immediately. Any changes to these details will incur the charges stated below.

Please ensure that the names given are the same as in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. The booking information that you provide to us will be passed on only to the relevant Supplier of your Arrangements or other persons necessary for the provision of your Arrangements.

The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside of the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this Information to the relevant suppliers, whether in the UK or not, we will be unable to provide your booking. Please click here for full details of our privacy policy: https://www.teletextholidays.co.uk/privacy-policy

3. Payment:

In relation to certain bookings a charge will be made for our own administration. There is no charge for debit or credit cards. This amount will be taken on payment of the total cost of the holiday and will be advised to you at the time of booking. You will be required to make full/part payment of your booking at the time of booking as required by the Supplier. You must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier, who may cancel your booking and charge the cancellation fees set out in their terms and conditions.

Except where otherwise advised or stated in the terms and conditions of the Supplier concerned, all monies you pay to us for Travel Arrangements will be held on behalf of the Supplier concerned.

4. Credit Card Fraud Protection:

Your payment will be handled by our payment provider. If we suspect a fraud, we reserve the right to cancel a transaction for security purposes. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the booking process and may use appropriate third party databases. By accepting these Booking Conditions you consent to such checks being made. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

5. Low Deposit/Instalment Plan:

With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person or 50% of the total flight cost - whichever is greater. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details can be found on your booking confirmation sent to you at the time of booking.

Please be aware that the low deposit scheme does not apply to non-refundable rooms and is only available for select holidays. Please check with our travel expert for more details. An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made.

Please note we reserve the right to withdraw our low deposit scheme at any time.

In the event of cancellation, the full deposit must be paid in addition to any cancellation charges applied by the relevant supplier and our administration charge. If you wish to add extras to your booking or make any changes, you will be asked to pay any additional relevant charges (i.e. amendment charges) once the amendments are applied.

All payments will be taken from the same payment card used to confirm your booking, which must also be in the lead passenger's name. Once the final payment has been taken the relevant tickets/vouchers for your trip will be issued.

6. Amendments by You:

We will do our utmost to accommodate your amendment requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. Amendments can only be accepted in accordance with the terms and conditions of the Supplier. We will charge the administration fee set out in Clause 7 and any further cost we incur in making this alteration. Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within 12 weeks of departure cancellation charges may apply in addition to the administration charge as set out in Clause 7, charged by the Supplier in addition to our own administration charge and costs.

7. Cancellations by You:

11.1 Any cancellation request must be sent to us in writing and will not take effect until received by us. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier, which will be notified to you at the time of booking. If you cancel your booking, the Supplier may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements). In the event that you do cancel your booking and the deposit you have paid does not cover the cancellation charges notified to you, you must pay any difference between the amount you have paid and the cancellation charge applied.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charges from any monies you have already paid to us.

Please note that should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

8. Our Administration Fees:

In certain circumstances, we apply an administration charge for the agency service we provide, in addition to any charge levied by the Supplier, as follows:

ADMINISTRATION SERVICE	FEE
In flight extra requests after booking confirmation such as pre-booking seats or additional luggage	Suppliers Charge + £30pp amendment fee per booking to Teletext Travel
Change of hotel	Cancellation of original hotel + cost of new hotel + £30pp amendment fee to Teletext Travel
Change of date	Cancellation of original holiday + cost of new holiday + £30pp amendment fee to Teletext Travel
Change of title, initial, first name or surname after booking confirmation	Suppliers charge + £30pp amendment fee per person to Teletext Travel
Add/Remove Passengers to/from booking	Suppliers charge + £30pp amendment fee per person to Teletext Travel
Cancellation of booking inside 28 days	Suppliers charge + £150 cancellation fee to Teletext Travel
Cancellation of booking outside 28 days	Suppliers charge + £50pp, with a maximum charge of £150 cancellation fee to Teletext Travel

9. Changes & Cancellations by the Supplier:

Sometimes your Supplier may need to make a significant change to your booking. If you have already booked we will let you know as soon as we can, if there is time before your departure. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the supplier but we shall have no further liability to you.

10. Insurance:

You are required to take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, and some Suppliers require you to do so. Failure to disclose relevant information will affect your insurance. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

Ensure that your insurance policy covers repatriation for you and all members of your party if it is a group policy, otherwise each individual will need their own travel insurance policy to over for repatriation as we will not be liable for any additional costs, fees or charges incurred by you or any member of your party in booking additional transport, including flights.

If you choose to travel without adequate insurance cover, neither we nor the Supplier will be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

11. Health advice:

You are advised to contact your GP as soon as possible for up to date health advice and information for the destination you are travelling to. Certain vaccinations may be recommended but not compulsory and other health precautions may need to be taken to avoid any medical problems during your trip. It is your responsibility to act upon the advice given as the Supplier would not be liable for any such occurrences regarding health advice. Please check the Health office orders issued by the relevant country of travel. For European holidays, EHIC provisions have changed and so you should check https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare for updates affecting your travel. You may need to apply for a Global Health Insurance Card prior to departure instead. Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware . You must obtain comprehensive health insurance cover if you are travelling to the European Union.

12. Passports & Visas:

All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers (including children) who make a booking are required to hold a current 10 year passport, but please check www.gov.uk for the latest information. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The carriage of passengers and their baggage is subject to provisions of the applicable international conventions such as the Montreal Convention, national legislation and the carrier’s conditions of carriage. Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant embassies and/or consulates of the countries through or to which you are planning to travel. Requirements may change so you must check the up to date position in good time before departure. Neither we nor any Supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

13. Local taxes & Resort fees:

The governments in some countries have introduced local taxes such as city, tourist, departure tax and resort fees which are payable locally at either the hotel or airport upon arrival/departure. Please note it is not possible to pay these fees/taxes in advance. For more information please visit our FAQ section on our website

http://www.teletextholidays.co.uk/Holidays/About/Help

14. Delivery of documents:

All documents (eg. invoices/tickets/Insurance policies) will be sent to you by e-mail. Once documents are sent to you, we will not be responsible for non-receipt unless such loss is due to our negligence. If you request your documents to be sent to you by post you may incur a postal charge which will be advised to you at the time of booking.

15. Who can buy holidays from us?:

For the majority of our holidays we can only accept bookings from UK residents aged 18 years or over and there must be at least one adult (18 years or over) traveling on any one booking. Some tour operators do allow 17 year olds to travel but they will need a letter of consent from a parent / guardian.

16. Final Travel Arrangements:

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

17. Accommodation/Hotel Classifications & Star Ratings:

All star ratings and classifications are Supplier’s own ratings and are usually based on the facilities available along with feedback received. Official ratings which may differ from Supplier's ratings and are given by the local Tourism Authorities in the relevant country, and may not reflect the same standards as in the UK, as different countries have different qualifying standards. For example a four star hotel may not necessarily have the same facilities/standards as a four star in the UK, and cannot therefore be compared. For self-catering properties, an 'A’ class is not necessarily of a higher quality than a 'C', the Suppliers quote these classifications only to comply with current legislation. When choosing your arrangements, please refer to the information in the Supplier’s descriptions, which indicate facilities available at each property.

18. Special requests and medical conditions/disabilities:

If you have any special requests (for example dietary requirements, cots or room location) you must advise us at the time of booking. Although we will pass any reasonable requests on to the relevant Supplier, we cannot guarantee that any request will be met and we will have no liability to you if they are not. If you request confirmation in writing that a special request has been noted or passed on to the Supplier or request the inclusion of the special request on your confirmation invoice or any other documentation please note this is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability and local charges may apply. If you or any member of your party has any medical condition or disability which may affect your booking or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you make your booking so that we pass this on to the Supplier and assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and also whenever any change in the condition or disability (if any) occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed.

19. Complaints:

Because the contract for your Travel Arrangements is between you and the Supplier, any queries or concerns should be addressed to them. If you have a problem during your holiday, please inform the relevant Supplier (eg. the Hotel) immediately who will endeavour to put things right. If you fail to follow this procedure, there will be less opportunity for the Supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home we can assist you with this, please email us at [email protected] within 28 days of your return home, providing your original booking reference number and all other relevant information. We will forward any issues to the supplier on your behalf. Complaints received after 28 days will not be accepted.

Please note that we do not offer an Alternative Dispute Resolution service.

20. Agency Bookings/Our responsibility:

Where you have booked a Travel Arrangement where we act as agent, your contract is with the Supplier and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

We will not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised on our website. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

21. Delays, Missed Transport Arrangements and other Travel Information:

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 21 of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

Please note the existence of the “United Kingdom safety list” (available for inspection at https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/ ) detailing air carriers that are subject to an operating ban with the EU Community.

22. Force Majeure:

Except where otherwise expressly stated in these Booking Conditions, we will not be liable or pay you compensation if our obligations to you are affected by unavoidable and extraordinary circumstances, meaning any event beyond our of the Supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken (“force majeure”). Examples include warfare and acts of terrorism (and threat thereof), civil strife, epidemics, pandemics, significant risks to human health such as the outbreak of serious disease at the travel destination (including any ongoing effects of the COVID-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concern’s control. 

23. Behaviour:

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Supplier concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your arrangements due to your behaviour, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the Supplier nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay/transfer being terminated.

24. Room Allocation:

On arrival at the accommodation, you will be allocated a room. Please note: when checking-in after midnight, your room will be reserved from the previous day. You must normally check out of your room at 11:00hrs on the booking departure date, unless otherwise stated on the accommodation voucher issued by us.

25. Website and Pricing details:

Please note, the information and prices shown on our websites may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking. There may be small differences between the actual accommodation and its description. Occasionally, local conditions may mean that some facilities or services become unavailable or subject to restriction. In addition to this, please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our negligence.

All images of hotel rooms on our website are for representation purposes only and may not reflect the actual room you are allocated. From time to time building work and its associated noise is unavoidable in resort. We do not control such work and we do not always receive advance notice from the Supplier of when it is scheduled. However we will always notify you as soon as possible if a Supplier makes us aware of building work taking place and if we think building work will affect your holiday enjoyment.

26. Pricing:

Please note, the information and prices shown on our website may have changed by the time you come to book your arrangements. We reserve the right to change prices at any time before you book. You will be able to determine the up to date price for your chosen arrangements prior to confirming your booking.

27. Data Protection:

Please see our Privacy Policy https://www.teletextholidays.co.uk/privacy-policy which explains how we will process your personal data.

28. Links to third-party sites:

This Website may contain hyperlinks to websites operated by other parties, such as Tripadvisor. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

29. TripAdvisor Reviews and Ratings:

TripAdvisor Reviews and Ratings content is provided by our partner TripAdvisor. The reviews are the views and opinions of TripAdvisor members and not TripAdvisor LLC, they are shown on teletextholidays.co.uk' as is' and are not filtered. We accept no responsibility for content provided by TripAdvisor.

30. Safety Standards:

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

31. Errors and Omissions:

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However there may be times when obvious errors occur. For example, very occasionally this may result in a price, product or other service detail description being incorrect. In such cases we reserve the right to cancel the booking or offer a reasonable alternative.

32. Excursions/activities:

We do not sell excursions or organize activities. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. We do not have any responsibility or liability whatsoever for anything which may go wrong on a resort booked excursion and cannot accept any liability on any basis in relation to such activities or excursions.

33. Assignment:

You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

34. Law and Jurisdiction:

We both agree that any dispute, claim or other matter which arises between us, out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

35. Insolvency Protection:

All the Third Party Packages we sell come with protection for your money. Package holidays are protected by the package organiser (which will be the Supplier) and we will provide you with their confirmation. When you buy an ATOL protected fight or flight inclusive Third Party Package from us, this is protected by the Suppliers ATOL and you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

36. Awareness & Measures:

In response to the COVID-19 pandemic, each destination has implemented their own health and safety measures and precautions in an attempt to combat the spread of the disease. Specific regions and resorts have also introduced their own health and safety measures in line with government advice (local or national), depending on their capacity and ability to take certain precautions. It is your responsibility to make yourself aware of and comply with the measures that are in place at the travel destination, resort or other accommodation you have booked, Health and safety measures and requirements may also vary for each activity, tour and other excursions and travel arrangements you have booked.

Certain measures may be mandatory and it is essential that you and any members of your party comply with and respect any local and national health and safety measures throughout the duration of your holiday as you could face penalties for failing to do so. Such measures may include, but are not limited to, social distancing, the use of facemasks both indoors and outdoors, a maximum number of households or people in the accommodation or other facilities and restrictions on the use of certain facilities. We will not be liable for any costs, fees, charges or penalties you incur from your failure to comply with any mandatory requirements or measures.

Where possible, we will make you aware in advance of any mandatory measures that are in place at your travel destination and/or in place at any of the travel arrangements that you have booked. However, it is your responsibility to check the measures and requirements that are in place at your travel destination and ensure you are checking these regularly before your departure date. For further information we suggest you visit https://www.gov.uk/foreign-travel-advice and search for the country(ies) you are planning to travel to, as well as the website and/or terms and conditions of your specific travel arrangements.

37. Entry Requirements:

It is your responsibility to check the entry requirement for the destination(s) you are travelling to as many countries have introduced additional entry requirements. 

Entry requirements may include, but are not limited to, proof of a negative COVID-19 test taken at a certain point prior to your departure date, additional COVID-19 test(s) taken at certain points during your holiday or proof of a COVID-19 vaccination (or multiple doses of vaccine) from a recognised provider. In addition to these requirements, you may be required to complete and present additional travel documentation beforehand detailing any destination you have travelled through/visited recently and whether you have been diagnosed or been in contact with anyone who has been diagnosed with COVID-19 recently. If you fail to complete and/or present the above when required, or if you fail any health check, you may be denied boarding and entry to your travel destination(s). We do not accept responsibility if you cannot travel and we are not liable for any costs, fees or charges you incur if you have not complied with the requirements or if you fail any health check. Unless stated otherwise, you will be responsible for the cost of any COVID-19 tests that you are required to have before and/or after your departure.

Entry requirements are likely to differ for each country and may change before your departure date. Therefore, it is important that you keep up to date with the entry requirements that are in place for your travel destination(s).

Where possible, we will make you aware in advance of any entry requirements that apply to your travel destination(s) and will attempt to notify you without delay if any of the entry requirements change before your departure date but it is your responsibility to make yourself aware of the above and regularly check for the most up to date information up until the point of your departure. For further information on entry requirements, please visit https://www.gov.uk/foreign-travel-advice and search for the country(ies) you are planning to travel to.

38. Price Match Promise:

We won’t be beaten on price and want to make sure that you are getting the best deal possible. If you find your holiday on an ATOL protected website, at a lower price, we’ll match it. For additional details, to check your eligibility, and to talk to us regarding a price match request, please visit our Price Match Promise page Terms and conditions apply.

Updated: 07 October, 2024